Shipping Policy

We ship orders from warehouses in Almaty (Kazakhstan) and Sochi (Russia). International shipments may additionally go from Nepal through partner carriers.

Dispatch time

Orders are dispatched within 1–2 business days after payment is received. We notify you in chat as soon as the order is handed to the courier and share the tracking number.

Delivery options

Kazakhstan:

• CDEK – nationwide, 2–5 business days
• Yandex Delivery – within Almaty, 1–2 business days
• Kaspi Postomat – by prior arrangement

Russia:

• CDEK – nationwide, 4–10 business days depending on region

International shipping:

• CDEK International – to CIS and EU
• Partner couriers from Nepal – to other destinations, timeframes confirmed at checkout

Shipping cost

The cost is calculated at checkout based on delivery method, region and weight. The final amount is shown before payment is confirmed – no hidden surcharges afterwards.

Above a certain order total, free regional delivery may apply (the threshold is displayed in the cart).

Tracking

As soon as the order is handed to the courier, you will receive:

• A WhatsApp or email message with the tracking number
• Status and timeline in your personal account ("My orders" section)
• An automatic reminder if the delivery window has passed and receipt was not confirmed

If the parcel is delayed

If delivery is more than 3 business days late – message us on WhatsApp. We check the status with the courier ourselves and come back with the result. If the parcel is lost, we refund the cost or reship at our expense.

Receiving the parcel

Please inspect the package on receipt. If it looks opened or damaged – record it on your phone camera before unpacking and let us know. With the photo and description we handle compensation without extra procedures.

Delivery contacts

Manager WhatsApp: +7 992 202 6210. Message us any time – we reply during Almaty business hours (10:00–20:00 UTC+5).