Refund Policy

We value the trust of every customer and want the products we deliver to bring real results. If a product does not work for you for any reason, tell us what happened – we will find a solution.

30-day return window

We offer a 30-day money-back guarantee from the date you receive your order. Within this window you may return a product in full or in part if it did not suit you in effect, taste or feel.

How to request a return

Reach us in whichever way is easiest:

• WhatsApp: +7 992 202 6210
• Email: hello@healthy-himalaya.com
• Contact form on the Contacts page

Please share your order number, the product in question and a brief note on why you want to return it. We reply within 24 hours with instructions on how to send the product back or receive compensation another way.

What we refund

• The full product cost when the return reason is confirmed
• Shipping cost in case of defect or wrong item on our side
• A partial refund when part of the packaging has already been used

How you receive the refund

Funds are returned to the same payment method that was used:

• Card payment – refund to the card (banks credit the amount within up to 7 business days)
• Kaspi.kz – refund to your Kaspi account
• By agreement – replacement with an equivalent product or a partial voucher

Special cases

Damage or defect on delivery. Send a photo of the unpacked parcel within 48 hours of receipt – we cover the full cost and shipping without requiring a return shipment.

Personal intolerance or an allergic reaction. Stop taking the product and message us. The refund is processed without a return shipment.

Wrong item in the parcel. If we shipped the wrong product, we arrange a replacement at our expense with priority delivery.

What is not eligible for return

• Products with clear signs of usage of more than 50% of the package (except for defect or intolerance)
• Products damaged as a result of improper storage (high humidity, direct sunlight)

If any questions remain

We are here to help. Message us on WhatsApp: +7 992 202 6210. Our manager will respond and help you sort things out.